Terms and Conditions

CLARIFICATION ON TUITION PAYMENT & ATTENDANCE

We just want to take a moment and explain our tuition payment and attendance policy. Membership at QUEST KARATE CLUB is secured by the payment of a monthly standing order. We expect to receive payment from all of our students on the 1st of each month via bank transfer unless other arrangements have been agreed by both parties.

We will not be a “Pay As You Go” club and subsequently we will expect to receive our monthly tuition fee even if you are on holiday.

There are no contracts so your tuition arrangements can be amended at any time at your request.

Tuition Fees and Operating Hours at QUEST KARATE CLUB are calculated over 48 weeks a year. We do not charge extra for five-week months as at Christmas time the club is closed for our annual holiday and two additional weeks at the discretion of the clubs’ Management.

Members may attend various timetabled sessions without booking in advance, as long as there is space in that group. If at any time sessions or class types become full, we will then ask members to commit to set sessions until spaces become available. Regular attendance is necessary in order to be considered for grading selection or competitions.

QUEST KARATE CLUB are committed to offering world class service at reasonable and competitive prices. However, should it become necessary to amend tuition structures and/or tuition prices, we will inform you in writing, giving you reasonable notice.

SUSPENSION / CANCELLATION OF TRAINING

Membership suspension at QUEST KARATE CLUB is only permitted for up to 3 months for medical reasons and requests for membership payment suspensions must be accompanied with evidence. Any members who cancel their standing order without first notifying QUEST KARATE CLUB will be required to pay a £25.00 administration and re-joining fee in order to continue with their martial arts journey here at QUEST KARATE CLUB. By cancelling payments, members are effectively cancelling their membership.

We are a vibrant community-based club here at QUEST KARATE CLUB and places are in demand. By continuing payment throughout any short-term absences, you are securing a place here at QUEST KARATE CLUB. Members are more than welcome to make up any missed sessions by attending additional classes when they are available to take full advantage of their subscription.

QUEST KARATE CLUB reserve the right to cancel memberships at any time. Members who pay but do not attend for 3 months and have not been in contact with the club will automatically have their membership suspended. No refunds will be authorised as payments made have been securing a place here at QUEST KARATE CLUB. Again, there will be a £25 administration and re-joining fee should they wish to restart their martial arts journey here at QUEST KARATE CLUB, assuming there is a place available in their chosen classes.

Please note for insurance purposes we need to be fully aware of the number of students we have training, so it is very important that you advise QUEST KARATE CLUB if you decide to suspend or cancel your tuition subscription.
If a student stops coming to QUEST KARATE CLUB permanently then of course we do not expect to receive payment. So, you are not tied into a contract, just a fair tuition payment plan. If you wish to cancel your subscription, you should do so in writing or via email. We request that you advise us one-month, prior to the date of cancellation. Note: that no refunds can be made for any missed classes prior to the date of cancellation.

If you have any concerns about or would like to make any amendments to a subscription, then please do speak to a member of the team before making any alterations with your payments.

We hope this clarifies our tuition payment and attendance policy fully, but if you request further clarification please just let us know and we will be happy to assist you.

Thank you,

Frank Pullano (6th Dan)
Founder & Head Coach – QUEST KARATE CLUB
07718140904
f.pullano@sky.com